Frequently Asked Questions

At MAHANCRIS, we understand that buying furniture is an important investment.From understanding our product offerings and pricing to learning about our policies and services, this FAQ section aims to provide you with the information you need to make an informed purchase decision.

Furniture Care

How do I care for my furniture?

How do I care for the wood board?

  • Use a soft, damp cloth to clean the wood board and avoid harsh chemicals. Remember to clean the surface immediately after any spills.
  • Avoid Direct Sunlight
  • Avoid Overloading
  • Use coasters, place mats and tablecloths for double protection

How do I care for the fabric part of the product?

  • Use a soft brush or a vacuum cleaner with a brush attachment to remove dust and debris from the fabric surface. Perform this at least once a week to prevent dust accumulation.
  • Deodorizing: To keep the fabric smelling fresh, sprinkle baking soda over it, let it sit for 15-30 minutes, then vacuum it up.
  • Maintain Shape: If fabric bags lose their shape, stuff them with towels or other soft items while they dry after cleaning to help them retain their form.

How do I care for the glass part?

Do not place hot items directly on the glass. Use heat-resistant mats or trivets under hot dishes to prevent thermal shock, which can cause the glass to crack.

How do I care for the metal frame?

  • For routine cleaning, use a damp cloth with a mild detergent solution. Wipe down the metal frame thoroughly and then dry it with a clean, dry cloth to prevent water spots and rust.
  • Avoid placing furniture in damp areas. If the frame gets wet, dry it immediately with a clean cloth.

How do I care for the leather part?

  • Avoid using or placing sharp objects on leather goods.
  • Avoid direct sunlight.
  • Place furniture a minimum of 2 feet from radiators & other heat sources.
  • Use leather protectors or sealants to provide an extra layer of protection.

General

  • Who is MAHANCRIS?

    MAHANCRIS is a furniture company offering a wide range of products for every part of your home. From living rooms and bedrooms to outdoor spaces, kitchens, bathrooms, home offices, garages, and even furniture for your cats and dogs, we have it all.

  • What materials are used in our furniture?

    Most of our products are made of engineered wood, metal, glass, etc.

  • My item has some quality issues, what can I do?

    If you purchased your item directly from MAHANCRIS and your item is still within its warranty, simply contact our Customer Service Team and they will assist you.

  • I need assembly instructions for my furniture. Where can I get them?

    Normally, detailed instructions usually is included in the package. If not, we feel sorry and you can contact customer service team or message us on the website.

  • Return and Refund

    If there is any problem with the product within one month after arrival, you can return or exchange it for free

  • Shipping

    • Ship within 24 hours
    • 3-6 business days to arrive in American areas
    • Free returns within 30 days of receipt